At Modern Raincoats, we take pride in our high-quality rain gear, including adult raincoats, children’s raincoats, and stylish options for your furry friends. Your satisfaction is our top priority, and we want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward returns policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

We accept returns on all items within 30 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in its original packaging.
• All tags must still be attached.
• You must provide a proof of purchase, such as an order confirmation email or receipt.

How to Initiate a Return

To start the return process, please contact us at [email protected]. Our customer service team will guide you through the steps to return your item. Be sure to include your order number and the reason for the return in your message.

Return Shipping

If your return meets our eligibility criteria, you will be responsible for covering the shipping costs associated with returning the item, unless the return is due to a defect or error on our part. In that case, we will provide you with a prepaid shipping label. For orders over $55.99, we offer free return shipping. For orders below this amount, a flat fee of $5.59 will be deducted from your refund to cover the return shipping costs.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible.

Final Sale Items

Please note that certain items may be marked as final sale. These items cannot be returned or exchanged unless they are defective or damaged upon arrival.

Thank you for choosing Modern Raincoats! We appreciate your business and are committed to providing you with excellent customer service.